![]() ![]() The population in this study were all customers of the Solar Light Motor Workshop (SCM), while the samples in this study were 100 customers who had used the services of the SCM Motorcycle Workshop at least 3 times. Pengaruh Harga dan Kualitas Pelayanan Terhadap Kepuasan Konsumen (Studi Kasus Pada Rocket Chicken Cabang Jombang Satu). The method used in this study is a survey method. This study aims to determine the effect of service quality and price on customer satisfaction and loyalty of the SCM Motorcycle repair shop customers. ![]() ![]() Hubungan antara perusahaan dan para pelanggan menjadi Harmonis. Adanya kepuasan pelanggan dapat memberikan beberapa manfaat, diantaranya (Tjiptono,1994). Skripsi thesis, Sekolah Tinggi Ilmu Ekonomi Indonesia (STEI) Jakarta.Īvailable under License Creative Commons Attribution Non-commercial. Kepuasan pelanggan adalah perbandingan antara persepsinya terhadap jasa yang diterima dengan harapan sebelum menggunakan jasa tersebut. PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN BENGKEL SURYA CAHAYA MOTOR JAKARTA PUSAT. ![]()
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